by Nancy Friedman | Call Center Training, Cell Phone Etiquette, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Communication Skills Training, Customer Experience, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Employee Satisfaction, Free Customer Service Tips, Internal Customers
Growing up in our small family there were certain words and phrases that were not allowed. We simply were never allowed to say them. Ever. And I brought them along to my family, to my kids. They’re not used in our family. Yet I hear them said by others – strangers and...
by Nancy Friedman | Basic Workplace Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Communication, Customer Service Expert, Customer Service Tips, Customer Service Training, Email Etiquette, Employee Satisfaction, Uncategorized
It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
by Nancy Friedman | Customer Service, Customer Service Tips, Customer Service Training, Employee Satisfaction, Ethics At Work, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, New Employee Orientation, Personnel Training, Workplace Communication
One of the Golden Nuggets Customer Service tips, at our presentations is just that question. “What’s the #1 Trait in employer wants in an Employee?” And the audience answers are these and more… Honesty Friendliness Humor Attitude Be on time The...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Employee Satisfaction, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Team Building, Workplace Communication
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training DEFINITION: CHANGE; to make different Why is this word so scary to people? The word change is a scary word to some employees. It’s about as welcome as getting an...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Coaching Skills, Coaching Skills - Service Training, Communication Skills, Communication Skills Training, Conflict Resolution, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Roundtable, Customer Service Tips, Customer Service Training, Customer Service Training DVDs, Delivering Feedback, Difficult Customer Training, Education Service Training, Employee Satisfaction, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Live Support Customer Service, Management Development, Motivation & Attitude Training, New Employee Orientation, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service
By Nancy Friedman, Telephone Doctor® Voice mail (business or cell) remains a large frustration in this busy business world. And it’s not just voice mail. The automated attendant is also on the list. In an effort to help reduce voice mail frustration, here are the five...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Roundtable, Customer Service Tips, Customer Service Training, Customer Service Training DVDs, Education Service Training, Employee Satisfaction, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Live Support Customer Service, Management Development, New Employee Orientation, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Uncategorized
By Nancy Friedman Telephone Doctor There are a lot of ‘rules’ in customer service, but few more important than the six we’ve listed here. Each makes a valid statement and will increase the satisfaction of your clients. Cardinal Rule #1 – Personal...
