POST COVID-19  CUSTOMER SERVICE TIPS

POST COVID-19 CUSTOMER SERVICE TIPS

How do we “do” customer service in this ‘new normal’ and virtually? It’s the same, but a bit more of it. Customers expect great service 24/7/365. Always have. On the phone or in person. Let’s not let COVID be that excuse. Yes, many...
ZOOM ZOMBIES

ZOOM ZOMBIES

BY Nancy Friedman Founder, Chairman Telephone Doctor Customer Service Training Ok, here we go. As you might imagine, I have received dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
8 Tips for Effective Email Communication

8 Tips for Effective Email Communication

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming inboxes across the globe and the average businessperson now gets over 100 emails a day....

Are you Passive, Average or Proactive?

IMPORTANT: None are bad. Each has many benefits to a company. Fact: Often the reason there is trouble with customers is one of these personalities was placed in the wrong position. Let’s go over the good, the bad and the ugly. Again, please remember, none of...
GOING VIRTUAL? COUNT NANCY IN!

GOING VIRTUAL? COUNT NANCY IN!

It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
ZOOM ZOMBIES

ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...