GOING VIRTUAL? COUNT NANCY IN!

GOING VIRTUAL? COUNT NANCY IN!

It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency:  NOW MORE THAN EVER  Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker PRESS ANNOUNCEMENT: Fortunately, our www.serviceskills.com training platform is used all over the world and 100% safe and in compliance with all social...
How to “Be Kind”

How to “Be Kind”

By Nancy Friedman Founder, Chairman, Telephone Doctor Customer Service Training. Keynote Customer Service Speaker I’m not Pollyanna, but I don’t believe many folks get out of bed in the morning and say, “Hey I’m gonna be real mean today.” Nor do I really think they...