by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Etiquette
by Nancy Friedman, The Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker – Handling all 6 Touch Points of Communication Perhaps 21,000+ voice mails are an exaggeration, but thinking you all ‘get the point.’ And yet most surveys,...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Telephone Skills
By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Customer Service Expert; Founder, Telephone Doctor Customer Service Training The holidays are fast approaching and with it comes hiring additional seasonal workers to meet demand, help shoppers, and increase sales. Starting on Black...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication
By Nancy Friedman, Keynote Customer Service Expert; Founder, President, Telephone Doctor Customer Service Training Most of us know what the BEST CUSTOMER SERVICE feels like. And some of us know what the Worst Customer Service Mistakes are. To make it even,...
by Nancy Friedman | Client Relationship, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Keynote Addresses - Customer Service, Keynote Speaker, Sales Training, Selling Skills
By Nancy Friedman – President, Founder of Telephone Doctor Customer Service Training, Keynote Customer Service Speaker, Communications and Sales Your check list to being a winner. Do you or don’t you? Are you or aren’t you? It’s good to know...
by Nancy Friedman | Communication Expert, Communication Skills, Customer Experience, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, Sales Training, Telephone Skills
A fun (LOL) 14 minute interview with Fred LeFebvre – WSPD with Nancy. Worth the 14 minutes. Even the commercial in front of the interview is fun. (You can fast forward if you want.) Remember: If there are 100 solutions to a problem and 99 are negative, start...
