Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker PRESS ANNOUNCEMENT: Fortunately, our www.serviceskills.com training platform is used all over the world and 100% safe and in compliance with all social...
How to “Be Kind”

How to “Be Kind”

By Nancy Friedman Founder, Chairman, Telephone Doctor Customer Service Training. Keynote Customer Service Speaker I’m not Pollyanna, but I don’t believe many folks get out of bed in the morning and say, “Hey I’m gonna be real mean today.” Nor do I really think they...
Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...

It’s Always Important, but Never is Customer Service More Important Than the Holidays

By Nancy Friedman, Keynote Customer Service Expert; Founder, Telephone Doctor Customer Service Training   The holidays are fast approaching and with it comes hiring additional seasonal workers to meet demand, help shoppers, and increase sales. Starting on Black...
Fixing Customer Service Impediments the EASY Way

Fixing Customer Service Impediments the EASY Way

By Nancy Friedman, Keynote Customer Service Expert; Founder, President, Telephone Doctor Customer Service Training   Most of us know what the BEST CUSTOMER SERVICE feels like. And some of us know what the Worst Customer Service Mistakes are. To make it even,...