Are You Guilty? People Before Texting – Watch a Short Video

Are You Guilty? People Before Texting – Watch a Short Video

Dear Friends, Texting is addictive. No doubt about it. Addictive and can ruin a relationship if you’re not careful. I’m not talking about the message you send. I’m talking about being RUDE. Texting while you’re at dinner with your spouse or the...
Why Caller ID Can Be Awkward

Why Caller ID Can Be Awkward

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Be VERY CAREFUL using CALLER ID. Below is a one-minute video blog on why it’s best to answer all phones – office, home and cell (and whatever other phone you...
Are You a Phubber?

Are You a Phubber?

JULY IS NATIONAL CELL PHONE COURTESY MONTH. WHY NOT ALL YEAR LONG? WE SURE NEED IT. July is also the 10th anniversary of the iPhone. What a phenomenon! And yet we still know folks who are enjoying the solid, old flip phone. Go figure. Well whichever phone you use,...
5 Frustrating Voice Mail Phrases that are on Your Phone. Bet they are!

5 Frustrating Voice Mail Phrases that are on Your Phone. Bet they are!

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training   When was the last time you checked your own voice mail on your cell phone? Or on your office or home desk phone? My guess? It’s been a while. Check...

Does Your Voice Mail or Cell Phone Message Say This? If so, you’re busted!

By: Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service   Merry Christmas? Happy Holidays? Or I’ll be out till June 3?  Hey, Nancy, what’s going on? Well, what’s going on is outdated voice mail...

Cell Phone Voice Mail Phrases Right Way – Wrong Way

By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service  A few months ago we ran a blog/article on what NOT to say on your cell phone voice mail. We had many comments back to us (in loud form), “OK Nancy, if we shouldn’t...