Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker PRESS ANNOUNCEMENT: Fortunately, our www.serviceskills.com training platform is used all over the world and 100% safe and in compliance with all social...
“CAN I PICK YOUR BRAIN?”​ UMMM, Maybe Not.

“CAN I PICK YOUR BRAIN?”​ UMMM, Maybe Not.

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker “Can I pick your brain?” This phrase seems to bother people. I can understand why. When you need help with a thought, idea, or problem,...
5 Points to  Answering Your Phone the Most Effective Way

5 Points to Answering Your Phone the Most Effective Way

By Nancy Friedman, Customer Service Expert; Founder & Chairman, Telephone Doctor Customer Service Training Every day we’re all reminded of how phones are answered. Such a simple thing. And yet, it’s not often given its due respect. I know because of the mystery...
How Much Business Are You Losing Due to Poor Customer Service?

How Much Business Are You Losing Due to Poor Customer Service?

By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training   THE ANSWER: Untold Millions.    We might never know the “exact” amount of money that is lost every day by companies in all...
Complimentary Smiles – Get Yours Now

Complimentary Smiles – Get Yours Now

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Customer Service Keynote Speaker   Had a super question emailed to me recently: Hi Nancy: My question revolves around how my voice sounds on the telephone. I have recorded messages...
Back to Basics – The Gold Standards Of Customer Service

Back to Basics – The Gold Standards Of Customer Service

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Keynote Speaker, Customer Service, Communications, Sales   FACT: Customers go out of their way looking for companies who provide great customer service. FACT: Some find it; some...