What’s Retail to Do About Customer Service During COVID 19? Wait, wait, wait … we mean all businesses!

What’s Retail to Do About Customer Service During COVID 19? Wait, wait, wait … we mean all businesses!

WAIT – WAIT – WAIT … ALL BUSINESSES!!! Here are 5 steps to help every retailer ‘up’ their game on customer service and help their harried, hassled customers as well as their worn-down, tired help during tough and all the times. Actually, ALL BUSINESSES....
Working Remotely? 5 Customer Service Tips to Help

Working Remotely? 5 Customer Service Tips to Help

Dear Friends… My guess is we’ve all ‘worked’ remotely at some time. Just not all the time. Hey, some of us work while on vacation. (That’s REAL REMOTE.) Which brings me to the point of this short blog and fun video. We’ve been getting emails on:...

Customer Service Week

COMING SOONCustomer Service WeekBy Nancy Friedman, Keynote speaker, Customer Service, Communication Expert. President Telephone Doctor; Customer Service Customer Service Week is October 5 thru 9, 2015. Yet with what’s going on around the world, don’t you agree we all...

Top 30 Reasons Sales People Fail

By Nancy Friedman, Speaker, Sales, Customer Service, Communications; President Telephone Doctor Customer Service.We run a pretty good sales team at Telephone Doctor. Several team members have been with us over 15 – 20 years. One even longer. Some have left after...

7 Traits of a Successful Leader

By Nancy Friedman, the Telephone Doctor Do you ever wonder how and why some folks are successful, natural born leaders and some aren’t? How some folks learn to deal with the ups and downs of life and find a way to make things better while others are so down and find...

Is it a Problem or an Inconvenience?

By Nancy Friedman, Speaker, President Telephone Doctor Customer ServiceThere is a huge difference between a problem and an inconvenience. You know it, I know it and your customers know it.Listen to what HAPPENED TO ME the other day. We ordered a new copy machine at...