Customer Service Week

COMING SOONCustomer Service WeekBy Nancy Friedman, Keynote speaker, Customer Service, Communication Expert. President Telephone Doctor; Customer Service Customer Service Week is October 5 thru 9, 2015. Yet with what’s going on around the world, don’t you agree we all...

Top 30 Reasons Sales People Fail

By Nancy Friedman, Speaker, Sales, Customer Service, Communications; President Telephone Doctor Customer Service.We run a pretty good sales team at Telephone Doctor. Several team members have been with us over 15 – 20 years. One even longer. Some have left after...

7 Traits of a Successful Leader

By Nancy Friedman, the Telephone Doctor Do you ever wonder how and why some folks are successful, natural born leaders and some aren’t? How some folks learn to deal with the ups and downs of life and find a way to make things better while others are so down and find...

Is it a Problem or an Inconvenience?

By Nancy Friedman, Speaker, President Telephone Doctor Customer ServiceThere is a huge difference between a problem and an inconvenience. You know it, I know it and your customers know it.Listen to what HAPPENED TO ME the other day. We ordered a new copy machine at...

Why “Hi, how are you?” is Semi-Useless

By Nancy Friedman, The Telephone Doctor My mother lived with me in her last years. We enjoyed her sense of humor. Here’s part of what made me realize how useless the phrase, “Hi, how are you?” really is. The house phone rang. Esther answered. The man says, “Hi, Mrs....

5 Killer Words to Drive Your Customers Away

By Nancy Friedman, The Telephone Doctor  There are really more, we know that. But what we have found after a survey from our clients is these five killer words always seem to rise to the top. They are conversation diverters. Just as ALWAYS and NEVER are conversation...