Random Scattered Thoughts

Random Scattered Thoughts

By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training Seems as though most people have them. Stuff that goes through our minds; may mean a lot; may mean nothing. I wrote a few of mine down. Would enjoy...
How to “Be Kind”

How to “Be Kind”

By Nancy Friedman Founder, Chairman, Telephone Doctor Customer Service Training. Keynote Customer Service Speaker I’m not Pollyanna, but I don’t believe many folks get out of bed in the morning and say, “Hey I’m gonna be real mean today.” Nor do I really think they...
How can stated deadlines help?

How can stated deadlines help?

By Nancy Friedman, founder, chairman, Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker The other day a friend of mine complained that the ‘stuff’ he asks for around the office is rarely given to him in a timely manner. He asks for reports,...
Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...
Nancy Friedman, The Telephone Doctor, Interview with Fred LeFebvre – WSPD Toledo, Ohio

Nancy Friedman, The Telephone Doctor, Interview with Fred LeFebvre – WSPD Toledo, Ohio

A fun (LOL) 14 minute interview with Fred LeFebvre – WSPD with Nancy. Worth the 14 minutes. Even the commercial in front of the interview is fun. (You can fast forward if you want.) Remember: If there are 100 solutions to a problem and 99 are negative, start...