5 Points to  Answering Your Phone the Most Effective Way

5 Points to Answering Your Phone the Most Effective Way

By Nancy Friedman, Customer Service Expert; Founder & Chairman, Telephone Doctor Customer Service Training Every day we’re all reminded of how phones are answered. Such a simple thing. And yet, it’s not often given its due respect. I know because of the mystery...

Are You the One Who Bleeds When a Call is Mishandled?

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training   Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...
Complimentary Smiles – Get Yours Now

Complimentary Smiles – Get Yours Now

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Customer Service Keynote Speaker   Had a super question emailed to me recently: Hi Nancy: My question revolves around how my voice sounds on the telephone. I have recorded messages...
Let’s Talk Voice Mail

Let’s Talk Voice Mail

By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training   Our surveys are showing voice mail is now running far behind email to reach someone. However, since voice mail is still in use, let’s go over some of the...
Why Caller ID is Not a Great Idea

Why Caller ID is Not a Great Idea

By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training   If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or whoever it...
“How Can I Help You?” Is Not Necessary on Initial Greetings

“How Can I Help You?” Is Not Necessary on Initial Greetings

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training “How can I help you?” is not necessary on your initial greeting. You are there to help – that’s why you answered the phone. Besides, “How can I help you?”...