Six Cardinal Rules of Customer Service

Six Cardinal Rules of Customer Service

Cardinal Rule #1 – People Before Paperwork When someone walks into your place of business, or calls you while you’re working on something, drop everything for that person. Remember, paper can wait, people should not. Cardinal Rule #2 – Rushing Threatens...
Boothmanship   YES! CONFERENCE TIME IS HERE.  ARE YOU READY? 

Boothmanship  YES! CONFERENCE TIME IS HERE.  ARE YOU READY? 

By Nancy Friedman, Founder/Chairman, Customer Service Speaker, Telephone Doctor Customer Service Training Anyone who has ever “worked” a booth at a trade show knows it’s just that – WORK! Lots of work. And sometimes no lunch. Often long hours and the long hours are...
POST COVID-19  CUSTOMER SERVICE TIPS

POST COVID-19 CUSTOMER SERVICE TIPS

How do we “do” customer service in this ‘new normal’ and virtually? It’s the same, but a bit more of it. Customers expect great service 24/7/365. Always have. On the phone or in person. Let’s not let COVID be that excuse. Yes, many...
R-T-C: Relationship – Trust – Consistency

R-T-C: Relationship – Trust – Consistency

By Nancy Friedman, Founder & President Telephone Doctor Customer Service Training; Customer Service Speaker – GOLD STANDARD TIPS, IDEAS, SKILLS & TECHNIQUES   In interviewing our customers, I found that there were several things they value. Things they...
3 Easy Rapport Building Tips For Those Having Trouble Rapport Building

3 Easy Rapport Building Tips For Those Having Trouble Rapport Building

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service, Customer Service Keynote Speaker Rapport building is an art, not a science. Some of you reading this will pass on this article. Why? Because you already know how to rapport build with someone –...
What’s Your Customer Service Grade Point Average?

What’s Your Customer Service Grade Point Average?

By Nancy Friedman, Founder & President Telephone Doctor Customer Service Training, Customer Service Speaker   How would you rate your businesses customer service? On an A to F scale? Do you train your employees or do you just wing-it when it comes to customer...