Are You the One Who Bleeds When a Call is Mishandled?

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training   Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...
Fixing Customer Service Impediments the EASY Way

Fixing Customer Service Impediments the EASY Way

By Nancy Friedman, Keynote Customer Service Expert; Founder, President, Telephone Doctor Customer Service Training   Most of us know what the BEST CUSTOMER SERVICE feels like. And some of us know what the Worst Customer Service Mistakes are. To make it even,...
Every Business Has A Phone & Someone Answering It

Every Business Has A Phone & Someone Answering It

By Nancy Friedman, Founder/President Telephone Doctor Customer Service Training, Customer Service Expert, Keynote Speaker   Who doesn’t want to get great service when you call a company? So much business is done over the telephone. First call, in between....
Three Killer Words That Drive Customers Away

Three Killer Words That Drive Customers Away

By Nancy Friedman, President, Telephone Doctor Customer Service and Keynote Speaker on Sales, Customer Service and Communication Skills Conversation killers. That’s what they really are. Killer words and phrases help make your customers and your potential customers...
OK? Well, no, okay is NOT okay. Don’t approve a negative.

OK? Well, no, okay is NOT okay. Don’t approve a negative.

By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training St Louis MO., For a few seasons I was hooked on American Idol. If you’re not familiar with the program (and there are some who aren’t, including my husband!),...
Improving Listening Skills

Improving Listening Skills

By Nancy Friedman, Keynote Speaker, Customer Service and Communication Expert; President, Telephone Doctor Customer Service Training   Listen: Pretend you’re a real estate agent showing a 5-million-dollar home to a nationally known sports star. This sports star...