by Nancy Friedman | Jan 8, 2020 | Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Etiquette
by Nancy Friedman, The Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker – Handling all 6 Touch Points of Communication Perhaps 21,000+ voice mails are an exaggeration, but thinking you all ‘get the point.’ And yet most surveys,...
by Nancy Friedman | Dec 26, 2019 | Basic Communication Skills, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Telephone Skills
By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...
by Nancy Friedman | Dec 18, 2019 | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Retail Customer Service Tips, Sales Training, Telephone Skills, Telephone Technique, Workplace Communication
By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...
by Nancy Friedman | Dec 11, 2019 | Basic Communication Skills, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training THE ANSWER: Untold Millions. We might never know the “exact” amount of money that is lost every day by companies in all...
by Nancy Friedman | Dec 4, 2019 | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Customer Service Expert; Founder, Telephone Doctor Customer Service Training The holidays are fast approaching and with it comes hiring additional seasonal workers to meet demand, help shoppers, and increase sales. Starting on Black...
by Nancy Friedman | Dec 2, 2019 | Customer Service
Five Ways to GET Good Customer Service This Holiday Season By Nancy Friedman, Founder, Telephone Doctor Customer Service Training Customer Service Keynote speaker. Let’s turn the tables on Customer Service. Let’s face it – sometimes, It IS the...
