ZOOM ZOMBIES

ZOOM ZOMBIES

BY Nancy Friedman Founder, Chairman Telephone Doctor Customer Service Training Ok, here we go. As you might imagine, I have received dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
8 Tips for Effective Email Communication

8 Tips for Effective Email Communication

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming inboxes across the globe and the average businessperson now gets over 100 emails a day....
Possible?  Does it affect your mom?  It did mine.

Possible? Does it affect your mom? It did mine.

Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...
Possible?  Does it affect your mom?  It did mine.

HOW COVID 19 SAVED MY LIFE + Our Zoom Virtual Programs Going STRONG

Hi all – This video will explain more than I EVER could in a phone call. And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our...
ZOOM ZOMBIES

ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency:  NOW MORE THAN EVER  Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...