Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker PRESS ANNOUNCEMENT: Fortunately, our www.serviceskills.com training platform is used all over the world and 100% safe and in compliance with all social...
Are You Camera Ready?

Are You Camera Ready?

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training A while back at one of my corporate programs the owner of the company asked me if he could have 10 minutes before my session to talk with the group about an...
Short Training Video on Business Friendly Customer Service

Short Training Video on Business Friendly Customer Service

Every call is unique – don’t become desensitized! In most service situations, it’s very common to handle repetitive calls. The same issues over and over. We need to remember that to the customer, this is the first interaction they’ve had with...
Word of the Day: WACTEO (WAC-TAY-O)

Word of the Day: WACTEO (WAC-TAY-O)

By Nancy Friedman, Keynote Speaker; Customer Service and Communication Expert; President, Telephone Doctor Customer Service Training   In these days, folks are busy, stressed out and short of time. It can be easy to forget to thank folks. It shouldn’t be....

5 Three Word Phrases to Help Your Day Go Better

By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service Training Interested in making your day better as well as someone else’s? Read on. There are 5 three word phrases that can do that. Probably more, but we like...

How to Prevent “Bad Apples” from Spoiling the Team

Research shows that one “bad apple” – an employee with a negative attitude – can impact your entire team. It doesn’t take long before the gloomy team member infects others with their defeatist behavior.First, we need to understand why anyone would adopt an attitude...