Working Remotely? 5 Customer Service Tips to Help

Working Remotely? 5 Customer Service Tips to Help

Dear Friends… My guess is we’ve all ‘worked’ remotely at some time. Just not all the time. Hey, some of us work while on vacation. (That’s REAL REMOTE.) Which brings me to the point of this short blog and fun video. We’ve been getting emails on:...
Golden Nuggets of Customer Service – via the KAIZEN Method

Golden Nuggets of Customer Service – via the KAIZEN Method

Hi Friends, Take a peek at the video below. It’s me, Nancy, ‘in action’, on stage at a recent presentation. I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them. It’s a very engaging,...

Customer Service Week

COMING SOONCustomer Service WeekBy Nancy Friedman, Keynote speaker, Customer Service, Communication Expert. President Telephone Doctor; Customer Service Customer Service Week is October 5 thru 9, 2015. Yet with what’s going on around the world, don’t you agree we all...

7 Traits of a Successful Leader

By Nancy Friedman, the Telephone Doctor Do you ever wonder how and why some folks are successful, natural born leaders and some aren’t? How some folks learn to deal with the ups and downs of life and find a way to make things better while others are so down and find...

Why “Hi, how are you?” is Semi-Useless

By Nancy Friedman, The Telephone Doctor My mother lived with me in her last years. We enjoyed her sense of humor. Here’s part of what made me realize how useless the phrase, “Hi, how are you?” really is. The house phone rang. Esther answered. The man says, “Hi, Mrs....

5 Killer Words to Drive Your Customers Away

By Nancy Friedman, The Telephone Doctor  There are really more, we know that. But what we have found after a survey from our clients is these five killer words always seem to rise to the top. They are conversation diverters. Just as ALWAYS and NEVER are conversation...