ZOOM ZOMBIES

ZOOM ZOMBIES

BY Nancy Friedman Founder, Chairman Telephone Doctor Customer Service Training Ok, here we go. As you might imagine, I have received dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
Welcome Video Department of Labor Program

Possible? Does it affect your mom? It did mine.

Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...
ZOOM ZOMBIES

ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
Working Remotely? 5 Customer Service Tips to Help

Working Remotely? 5 Customer Service Tips to Help

Dear Friends… My guess is we’ve all ‘worked’ remotely at some time. Just not all the time. Hey, some of us work while on vacation. (That’s REAL REMOTE.) Which brings me to the point of this short blog and fun video. We’ve been getting emails on:...
Welcome Video Department of Labor Program

Golden Nuggets of Customer Service – via the KAIZEN Method

Hi Friends, Take a peek at the video below. It’s me, Nancy, ‘in action’, on stage at a recent presentation. I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them. It’s a very engaging,...