by Nancy Friedman | Business Communication, Client Relationship, Client Services Training, Coaching Skills, Communication Expert, Communication Skills, Customer Experience, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Expert, Customer Service Training
As originally published on https://ideamensch.com/nancy-friedman/ Don’t knock old school ideas. If it were not for old school there would be no new school. Nancy Friedman is one of the country’s leading experts on customer service, communications and telephone skills...
by Nancy Friedman | Client Services Training, Coaching Skills, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Challenges, Customer Service Expert, Delivering Feedback, Difficult Customers, Email Communications
There certainly are times when we don’t get a person’s name at the start of the call or, of course, even in person. And most of the world, says, “What was your name again?” Sometimes, they even say “I’m sorry, I didn’t get your name.” So then why is that statement so...
by Nancy Friedman | Business Communication, Coaching Skills, Coaching Skills - Service Training, Communication Expert, Communication Skills, Communication Skills Training, Customer Service, Customer Service Challenges, Customer Service Communication
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Services Training, Communication Expert, Complimentary Customer Service Articles, Customer Experience, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Tips, Customer Service Training, Email Communications, Improve Customer Service
How do we “do” customer service in this ‘new normal’ and virtually? It’s the same, but a bit more of it. Customers expect great service 24/7/365. Always have. On the phone or in person. Let’s not let COVID be that excuse. Yes, many...
by Nancy Friedman | Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Coaching Skills, Coaching Skills - Service Training, Communication Expert, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Conflict Resolution, Customer Experience, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training
BY Nancy Friedman Founder, Chairman Telephone Doctor Customer Service Training Ok, here we go. As you might imagine, I have received dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Coaching Skills, Coaching Skills - Service Training, Communication Expert, Communication Skills, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Expert, Customer Service Training
Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...
