Possible?  Does it affect your mom?  It did mine.

Possible? Does it affect your mom? It did mine.

Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...

Are you Passive, Average or Proactive?

IMPORTANT: None are bad. Each has many benefits to a company. Fact: Often the reason there is trouble with customers is one of these personalities was placed in the wrong position. Let’s go over the good, the bad and the ugly. Again, please remember, none of...
Possible?  Does it affect your mom?  It did mine.

Golden Nuggets of Customer Service – via the KAIZEN Method

Hi Friends, Take a peek at the video below. It’s me, Nancy, ‘in action’, on stage at a recent presentation. I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them. It’s a very engaging,...
Back to Basics – The Gold Standards Of Customer Service

Back to Basics – The Gold Standards Of Customer Service

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Keynote Speaker, Customer Service, Communications, Sales   FACT: Customers go out of their way looking for companies who provide great customer service. FACT: Some find it; some...
Are You a Double Checker?

Are You a Double Checker?

By Nancy Friedman, Founder & President of Telephone Doctor Customer Service Training; Keynote & Workshop Speaker at Meetings & Conferences on Customer Service, Communication Skills and Sales   One thing we all know is no one enjoys being rejected. You...
Let’s Talk Voice Mail

Let’s Talk Voice Mail

By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training   Our surveys are showing voice mail is now running far behind email to reach someone. However, since voice mail is still in use, let’s go over some of the...