Boothmanship   YES! CONFERENCE TIME IS HERE.  ARE YOU READY? 

Boothmanship  YES! CONFERENCE TIME IS HERE.  ARE YOU READY? 

By Nancy Friedman, Founder/Chairman, Customer Service Speaker, Telephone Doctor Customer Service Training Anyone who has ever “worked” a booth at a trade show knows it’s just that – WORK! Lots of work. And sometimes no lunch. Often long hours and the long hours are...
8 Tips for Effective Email Communication

8 Tips for Effective Email Communication

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming inboxes across the globe and the average businessperson now gets over 100 emails a day....
Possible?  Does it affect your mom?  It did mine.

Possible? Does it affect your mom? It did mine.

Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...
ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...

Are you Passive, Average or Proactive?

IMPORTANT: None are bad. Each has many benefits to a company. Fact: Often the reason there is trouble with customers is one of these personalities was placed in the wrong position. Let’s go over the good, the bad and the ugly. Again, please remember, none of...
Possible?  Does it affect your mom?  It did mine.

HOW COVID 19 SAVED MY LIFE + Our Zoom Virtual Programs Going STRONG

Hi all – This video will explain more than I EVER could in a phone call. And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our...