What is the # 1 TRAIT WANTED IN AN EMPLOYEE BY AN EMPLOYER?

What is the # 1 TRAIT WANTED IN AN EMPLOYEE BY AN EMPLOYER?

One of the Golden Nuggets Customer Service tips, at our presentations is just that question.  “What’s the #1 Trait in employer wants in an Employee?”  And the audience answers are these and more… Honesty Friendliness Humor Attitude Be on time The...
Are You Camera Ready?

Are You Camera Ready?

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training A while back at one of my corporate programs the owner of the company asked me if he could have 10 minutes before my session to talk with the group about an...

How to Prevent “Bad Apples” from Spoiling the Team

Research shows that one “bad apple” – an employee with a negative attitude – can impact your entire team. It doesn’t take long before the gloomy team member infects others with their defeatist behavior.First, we need to understand why anyone would adopt an attitude...

8 Sinful Customer Service Actions

 By Nancy Friedman, Keynote Speaker, Author, President, Telephone Doctor Customer ServiceThis is not MY list. These “sins” are from my audiences who share their views when I speak at conferences across the country. We survey the groups to find out what bothers...

5 Frustrating Voice Mail/Cell Phone Phrases

By Nancy Friedman, Telephone Doctor® Voice mail (business or cell) remains a large frustration in this busy business world. And it’s not just voice mail. The automated attendant is also on the list. In an effort to help reduce voice mail frustration, here are the five...

We Are Customers To Each Other

By Nancy Friedman, the Telephone Doctor  Everyone’s busy, stressed out and short of time.   Are we forgetting some people?   We usually remember to thank our customers. And we probably don’t have any trouble thanking family. However, there is a group of folks that are...