It’s Always Important, but Never is Customer Service More Important Than the Holidays

By Nancy Friedman, Keynote Customer Service Expert; Founder, Telephone Doctor Customer Service Training   The holidays are fast approaching and with it comes hiring additional seasonal workers to meet demand, help shoppers, and increase sales. Starting on Black...
Every Business Has A Phone & Someone Answering It

Every Business Has A Phone & Someone Answering It

By Nancy Friedman, Founder/President Telephone Doctor Customer Service Training, Customer Service Expert, Keynote Speaker   Who doesn’t want to get great service when you call a company? So much business is done over the telephone. First call, in between....
OK? Well, no, okay is NOT okay. Don’t approve a negative.

OK? Well, no, okay is NOT okay. Don’t approve a negative.

By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training St Louis MO., For a few seasons I was hooked on American Idol. If you’re not familiar with the program (and there are some who aren’t, including my husband!),...
A Telephone Doctor Assignment: CALL YOURSELF

A Telephone Doctor Assignment: CALL YOURSELF

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training As an owner, manager, supervisor or any top-level executive, one of your first assignments from the Telephone Doctor is to pick up your telephone, call your...
15 Easy Customer Service Tips for the Holiday (OK, Every Day…)

15 Easy Customer Service Tips for the Holiday (OK, Every Day…)

By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training FACT: Customers go out of their way looking for companies that give great customer service. FACT: Some find it; some don’t. Once a year (at least) and especially...
Business Friendly Customer Service

Business Friendly Customer Service

By Nancy Friedman, Keynote Customer Service Expert on Sales and Communications; President, Telephone Doctor Customer Service Training   When you take the “friendly” out of Business Friendly, the only thing you have left is business – business as usual. And we all...