Are You the One Who Bleeds When a Call is Mishandled?

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training   Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...
Are You Guilty? People Before Texting – Watch a Short Video

Are You Guilty? People Before Texting – Watch a Short Video

Dear Friends, Texting is addictive. No doubt about it. Addictive and can ruin a relationship if you’re not careful. I’m not talking about the message you send. I’m talking about being RUDE. Texting while you’re at dinner with your spouse or the...
Complimentary Smiles – Get Yours Now

Complimentary Smiles – Get Yours Now

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Customer Service Keynote Speaker   Had a super question emailed to me recently: Hi Nancy: My question revolves around how my voice sounds on the telephone. I have recorded messages...
3 Easy Rapport Building Tips For Those Having Trouble Rapport Building

3 Easy Rapport Building Tips For Those Having Trouble Rapport Building

By Nancy Friedman, Founder, President, Telephone Doctor Customer Service, Customer Service Keynote Speaker Rapport building is an art, not a science. Some of you reading this will pass on this article. Why? Because you already know how to rapport build with someone –...
Every Business Has A Phone & Someone Answering It

Every Business Has A Phone & Someone Answering It

By Nancy Friedman, Founder/President Telephone Doctor Customer Service Training, Customer Service Expert, Keynote Speaker   Who doesn’t want to get great service when you call a company? So much business is done over the telephone. First call, in between....
Three Killer Words That Drive Customers Away

Three Killer Words That Drive Customers Away

By Nancy Friedman, President, Telephone Doctor Customer Service and Keynote Speaker on Sales, Customer Service and Communication Skills Conversation killers. That’s what they really are. Killer words and phrases help make your customers and your potential customers...