Are You the One Who Bleeds When a Call is Mishandled?

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training   Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...

It’s Always Important, but Never is Customer Service More Important Than the Holidays

By Nancy Friedman, Keynote Customer Service Expert; Founder, Telephone Doctor Customer Service Training   The holidays are fast approaching and with it comes hiring additional seasonal workers to meet demand, help shoppers, and increase sales. Starting on Black...
Are You Guilty? People Before Texting – Watch a Short Video

Are You Guilty? People Before Texting – Watch a Short Video

Dear Friends, Texting is addictive. No doubt about it. Addictive and can ruin a relationship if you’re not careful. I’m not talking about the message you send. I’m talking about being RUDE. Texting while you’re at dinner with your spouse or the...
A Telephone Doctor Assignment: CALL YOURSELF

A Telephone Doctor Assignment: CALL YOURSELF

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training As an owner, manager, supervisor or any top-level executive, one of your first assignments from the Telephone Doctor is to pick up your telephone, call your...
Will Your Customer Service Pass or Fail? Tips to get an “A.”

Will Your Customer Service Pass or Fail? Tips to get an “A.”

By Nancy Friedman, Customer Service Expert, Keynote Speaker and President of Telephone Doctor Customer Service Training   The holidays are fast approaching. Few times are more important for your customer service. The holidays cannot only make your financial year...