8 Tips for Effective Email Communication

8 Tips for Effective Email Communication

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming inboxes across the globe and the average businessperson now gets over 100 emails a day....
HOW COVID 19 SAVED MY LIFE  + Our Zoom Virtual Programs Going STRONG

HOW COVID 19 SAVED MY LIFE + Our Zoom Virtual Programs Going STRONG

Hi all – This video will explain more than I EVER could in a phone call. And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our...
GOING VIRTUAL? COUNT NANCY IN!

GOING VIRTUAL? COUNT NANCY IN!

It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency:  NOW MORE THAN EVER  Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
Will Customer Service be better or worse after COVID 19?

Will Customer Service be better or worse after COVID 19?

Many of you are aware and already online with us at our boutique, 14 series, 150+ module popular online learning platform for both internal and external customers. A division of Telephone Doctor, our ServiceSkills.com is 100% safe and in compliance with all social...
“CAN I PICK YOUR BRAIN?”​ UMMM, Maybe Not.

“CAN I PICK YOUR BRAIN?”​ UMMM, Maybe Not.

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker “Can I pick your brain?” This phrase seems to bother people. I can understand why. When you need help with a thought, idea, or problem,...