GOING VIRTUAL? COUNT NANCY IN!

GOING VIRTUAL? COUNT NANCY IN!

It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency:  NOW MORE THAN EVER  Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
Will Customer Service be better or worse after COVID 19?

Will Customer Service be better or worse after COVID 19?

Many of you are aware and already online with us at our boutique, 14 series, 150+ module popular online learning platform for both internal and external customers. A division of Telephone Doctor, our ServiceSkills.com is 100% safe and in compliance with all social...
“CAN I PICK YOUR BRAIN?”​ UMMM, Maybe Not.

“CAN I PICK YOUR BRAIN?”​ UMMM, Maybe Not.

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker “Can I pick your brain?” This phrase seems to bother people. I can understand why. When you need help with a thought, idea, or problem,...

Are You the One Who Bleeds When a Call is Mishandled?

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training   Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...