ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
Is Your Team Sabotaging Your Business?

Is Your Team Sabotaging Your Business?

Do you know the innocent words and phrases, commonly used, not normally noticed, yet can do great harm to your business? These are only three of the many phrases that can, and will, sabotage your business. And there are definite positive alternatives. Said innocently,...