Don’t knock old school ideas

Don’t knock old school ideas

As originally published on https://ideamensch.com/nancy-friedman/ Don’t knock old school ideas. If it were not for old school there would be no new school. Nancy Friedman is one of the country’s leading experts on customer service, communications and telephone skills...
Why “What is your name again?”  is soooo INEFFECTIVE – WATCH THE VIDEO for an idea to help you.

Why “What is your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an idea to help you.

There certainly are times when we don’t get a person’s name at the start of the call or, of course, even in person. And most of the world, says, “What was your name again?” Sometimes, they even say “I’m sorry, I didn’t get your name.” So then why is that statement so...
Boothmanship   YES! CONFERENCE TIME IS HERE.  ARE YOU READY? 

Boothmanship  YES! CONFERENCE TIME IS HERE.  ARE YOU READY? 

By Nancy Friedman, Founder/Chairman, Customer Service Speaker, Telephone Doctor Customer Service Training Anyone who has ever “worked” a booth at a trade show knows it’s just that – WORK! Lots of work. And sometimes no lunch. Often long hours and the long hours are...
Don’t knock old school ideas

Possible? Does it affect your mom? It did mine.

Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...
ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
Customer Service for COVID-19

Customer Service for COVID-19

A common question I’ve been getting a lot these days is… Nancy, “how can we increase our Customer Service during these times? What should we be doing?” My answer is simple… If you were doing good customer service before COVID-19 – – continue!...