Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...

Are You the One Who Bleeds When a Call is Mishandled?

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training   Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...
How Much Business Are You Losing Due to Poor Customer Service?

How Much Business Are You Losing Due to Poor Customer Service?

By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training   THE ANSWER: Untold Millions.    We might never know the “exact” amount of money that is lost every day by companies in all...
Fixing Customer Service Impediments the EASY Way

Fixing Customer Service Impediments the EASY Way

By Nancy Friedman, Keynote Customer Service Expert; Founder, President, Telephone Doctor Customer Service Training   Most of us know what the BEST CUSTOMER SERVICE feels like. And some of us know what the Worst Customer Service Mistakes are. To make it even,...
Nancy Friedman, The Telephone Doctor, Interview with Fred LeFebvre – WSPD Toledo, Ohio

Nancy Friedman, The Telephone Doctor, Interview with Fred LeFebvre – WSPD Toledo, Ohio

A fun (LOL) 14 minute interview with Fred LeFebvre – WSPD with Nancy. Worth the 14 minutes. Even the commercial in front of the interview is fun. (You can fast forward if you want.) Remember: If there are 100 solutions to a problem and 99 are negative, start...