GOING VIRTUAL? COUNT NANCY IN!

GOING VIRTUAL? COUNT NANCY IN!

It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency:  NOW MORE THAN EVER  Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
GOSSIP: A Short True Story + Good Follow Up

GOSSIP: A Short True Story + Good Follow Up

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker Why it’s important to be a double checker. A while back I was sitting in my office & there was a knock on my door. It was one of our fairly new...
Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

Let’s Not Let Our Customer Service Go to Hell in a Hand Basket

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker PRESS ANNOUNCEMENT: Fortunately, our www.serviceskills.com training platform is used all over the world and 100% safe and in compliance with all social...
“CAN I PICK YOUR BRAIN?”​ UMMM, Maybe Not.

“CAN I PICK YOUR BRAIN?”​ UMMM, Maybe Not.

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker “Can I pick your brain?” This phrase seems to bother people. I can understand why. When you need help with a thought, idea, or problem,...