by Nancy Friedman | Basic Communication Skills, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Phone Skills Training, Receptionist Training, Retail Service Training, Telephone Service Training, Telephone Skills, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service Expert; Founder & Chairman, Telephone Doctor Customer Service Training Every day we’re all reminded of how phones are answered. Such a simple thing. And yet, it’s not often given its due respect. I know because of the mystery...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Service Training, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Customer Service Keynote Speaker Had a super question emailed to me recently: Hi Nancy: My question revolves around how my voice sounds on the telephone. I have recorded messages...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication
By Nancy Friedman, Keynote Speaker, Customer Service and Communication Expert; President, Telephone Doctor Customer Service Training Listen: Pretend you’re a real estate agent showing a 5-million-dollar home to a nationally known sports star. This sports star...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service Keynote speaker; President, Telephone Doctor Customer Service Training Telephone Doctor works with all kinds of people. For whatever reason, there’s a group of these folks who feel they’re in that old ivory tower and exempt...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service Keynote speaker; President, Telephone Doctor Customer Service Training; Phone Skills Expert I work with all kinds of companies, executives and staff. For whatever reason, there’s usually a group of folks who feel they’re...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Skills Free Tips, Telephone Technique Training, Telephone Training
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or whoever...
