How can stated deadlines help?

How can stated deadlines help?

By Nancy Friedman, founder, chairman, Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker The other day a friend of mine complained that the ‘stuff’ he asks for around the office is rarely given to him in a timely manner. He asks for reports,...
Is Your Team Sabotaging Your Business?

Is Your Team Sabotaging Your Business?

Do you know the innocent words and phrases, commonly used, not normally noticed, yet can do great harm to your business? These are only three of the many phrases that can, and will, sabotage your business. And there are definite positive alternatives. Said innocently,...
Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...

Are You the One Who Bleeds When a Call is Mishandled?

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training   Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...