How can stated deadlines help?

How can stated deadlines help?

By Nancy Friedman, founder, chairman, Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker The other day a friend of mine complained that the ‘stuff’ he asks for around the office is rarely given to him in a timely manner. He asks for reports,...
Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...

Are You the One Who Bleeds When a Call is Mishandled?

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training   Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...
How Much Business Are You Losing Due to Poor Customer Service?

How Much Business Are You Losing Due to Poor Customer Service?

By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training   THE ANSWER: Untold Millions.    We might never know the “exact” amount of money that is lost every day by companies in all...

It’s Always Important, but Never is Customer Service More Important Than the Holidays

By Nancy Friedman, Keynote Customer Service Expert; Founder, Telephone Doctor Customer Service Training   The holidays are fast approaching and with it comes hiring additional seasonal workers to meet demand, help shoppers, and increase sales. Starting on Black...