ZOOM PROGRAM INFORMATION
An hour fun-filled customized program for you and your team.
Nancy uses the Kaizen method of training, which translates to a proven way of training using “little pieces of information for better and continuous training.”
Each Golden Nugget is chosen by the client pre-program to make it a customized program all based on customer service, sales and communication skills. No one gets picked on, challenged or spoken down to.
A few examples of Golden Nuggets:
- What’s the number one skill in customer service and sales?
- What are the four useless words you say every day?
- What’s the difference between attitude and mood?
- How to be a great double checker!
Prizes and surprises keep the session fun.
Your team will walk away, inspired, happy, energized, and ready to use the Golden Nuggets on the customers, friends, coworkers, and family members.
BONUS: A follow up list of all the Golden Nuggets used in the session is provided with a one-line reminder of each nugget used.
Please join the dozen of happy, satisfied Telephone Doctor/Service Skills clients that have given rave reviews to our golden nuggets program.
Visit my YouTube Channel for examples of my previous programs.