Don’t knock old school ideas

Don’t knock old school ideas

As originally published on https://ideamensch.com/nancy-friedman/ Don’t knock old school ideas. If it were not for old school there would be no new school. Nancy Friedman is one of the country’s leading experts on customer service, communications and telephone skills...
Don’t knock old school ideas

POST COVID-19 CUSTOMER SERVICE TIPS

How do we “do” customer service in this ‘new normal’ and virtually? It’s the same, but a bit more of it. Customers expect great service 24/7/365. Always have. On the phone or in person. Let’s not let COVID be that excuse. Yes, many...
ZOOM ZOMBIES

ZOOM ZOMBIES

BY Nancy Friedman Founder, Chairman Telephone Doctor Customer Service Training Ok, here we go. As you might imagine, I have received dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
8 Tips for Effective Email Communication

8 Tips for Effective Email Communication

By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming inboxes across the globe and the average businessperson now gets over 100 emails a day....
Don’t knock old school ideas

Possible? Does it affect your mom? It did mine.

Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...