HOW COVID 19 SAVED MY LIFE  + Our Zoom Virtual Programs Going STRONG

HOW COVID 19 SAVED MY LIFE + Our Zoom Virtual Programs Going STRONG

Hi all – This video will explain more than I EVER could in a phone call. And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our...
Customer Service for COVID-19

Customer Service for COVID-19

A common question I’ve been getting a lot these days is… Nancy, “how can we increase our Customer Service during these times? What should we be doing?” My answer is simple… If you were doing good customer service before COVID-19 – – continue!...
HOW COVID 19 SAVED MY LIFE  + Our Zoom Virtual Programs Going STRONG

This is a JUST Blog (Meaning: A well-deserved blog)

I’m JUST saying… The word “JUST” gets misused often. Or not well used, is a better analogy, I believe. The following uses of the word “JUST” are semi useless: I JUST wanted to see if you received my email … OR I’m JUST following up to see if you are interested … OR...
ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

ZOOM ETIQUETTE Are you a ZOOM ZOMBIE?

By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER

By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency:  NOW MORE THAN EVER  Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
7 Ways to Lose Me with a LinkedIn Invitation

7 Ways to Lose Me with a LinkedIn Invitation

By: Nancy Friedman, Founder, Chairman, Customer Service Speaker; Telephone Doctor Customer Service Training In all transparency, I am not a LinkedIn expert. (Don’t even play one on TV; sorry had to say it.) But I am a good user of it and would like to offer a...