By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training

A while back at one of my corporate programs the owner of the company asked me if he could have 10 minutes before my session to talk with the group about an upcoming event.

Naturally it was fine. I got to hear what he wanted and the responses.

He explained to the group it had been a while since their company had updated their employee pictures. (That was evidenced, I admit, from the pictures on the wall and the 1990 hair do’s.) But I veer from the point.

He said, “Next week the photographer will be in the office taking updated pictures of all our employees.”

A young lady raised her hand and asked, “What day will the photographer be here?”

The CEO asked, “Why do you ask?”

The young girl said, “Well, I’d like to look nice.”

Without missing a beat, the CEO said, “Why don’t you just look nice every day?”

That was a lesson learned to me. Dress down days are fun for a lot of folks. But slob down days are an embarrassment to all.

Be ‘camera ready’ all the time. You’ll never need to worry.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.