Hi all –

This video will explain more than I EVER could in a phone call.

And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our recent ZOOM conferences. Please email or CALL us for a packet of information & sample demo.


  • Excellent presentation! Thank you… lots of nuggets
  • I really like her. Positivity and confidence, that is one of my mottos
  • She is awesome!
  • Is there a link to Nancy’s Instagram/web page?
  • Can we please receive this video link after the conference?
  • Thanks Nancy! This was so much fun and have taken great nuggets away!
  • Love this so much, thank you Nancy!!!
  • My pen may run out of ink on my notes with all of these great suggestions!
  • I could hear this presentation from the beginning and it would be fresh anew.
Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. www.nancyfriedman.com