Hi all –

This video will explain more than I EVER could in a phone call.

And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our recent ZOOM conferences. Please email or CALL us for a packet of information & sample demo.


  • Excellent presentation! Thank you… lots of nuggets
  • I really like her. Positivity and confidence, that is one of my mottos
  • She is awesome!
  • Is there a link to Nancy’s Instagram/web page?
  • Can we please receive this video link after the conference?
  • Thanks Nancy! This was so much fun and have taken great nuggets away!
  • Love this so much, thank you Nancy!!!
  • My pen may run out of ink on my notes with all of these great suggestions!
  • I could hear this presentation from the beginning and it would be fresh anew.
Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.