by Nancy Friedman | Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills - Service Training, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Conflict Resolution, Customer Service, Customer Service Expert, Customer Service Training
By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
by Nancy Friedman | Basic Communication Skills, Behavioral-based Interviewing, Business Communication, Coaching Skills, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips
Hi all – This video will explain more than I EVER could in a phone call. And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our...
by Nancy Friedman | Business Communication, Client Services Training, Coaching Skills, Communication Skills, Complimentary Customer Service Tips, Customer Service Communication, Customer Service Tips, Customer Service Training, Improve Customer Service, Personnel Training, Phone Skills Training, Sales Training, Telephone Technique, Telephone Training, Workplace Communication
WAIT – WAIT – WAIT … ALL BUSINESSES!!! Here are 5 steps to help every retailer ‘up’ their game on customer service and help their harried, hassled customers as well as their worn-down, tired help during tough and all the times. Actually, ALL BUSINESSES....
by Nancy Friedman | Basic Workplace Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Communication, Customer Service Expert, Customer Service Tips, Customer Service Training, Email Etiquette, Employee Satisfaction, Uncategorized
It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency: NOW MORE THAN EVER Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Sales Training, Telephone Skills
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker PRESS ANNOUNCEMENT: Fortunately, our www.serviceskills.com training platform is used all over the world and 100% safe and in compliance with all social...
