by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Tips, Improve Customer Service
I’m JUST saying… The word “JUST” gets misused often. Or not well used, is a better analogy, I believe. The following uses of the word “JUST” are semi useless: I JUST wanted to see if you received my email … OR I’m JUST following up to see if you are interested … OR...
by Nancy Friedman | Business Communication, Client Services Training, Coaching Skills, Communication Skills, Complimentary Customer Service Tips, Customer Service Communication, Customer Service Tips, Customer Service Training, Improve Customer Service, Personnel Training, Phone Skills Training, Sales Training, Telephone Technique, Telephone Training, Workplace Communication
WAIT – WAIT – WAIT … ALL BUSINESSES!!! Here are 5 steps to help every retailer ‘up’ their game on customer service and help their harried, hassled customers as well as their worn-down, tired help during tough and all the times. Actually, ALL BUSINESSES....
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training Resiliency: NOW MORE THAN EVER Short, sweet & to the point….. No matter how customer service is delivered – face-to-face, online or...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker Why it’s important to be a double checker. A while back I was sitting in my office & there was a knock on my door. It was one of our fairly new...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Team Building, Workplace Communication
By Nancy Friedman Founder, Chairman, Telephone Doctor Customer Service Training. Keynote Customer Service Speaker I’m not Pollyanna, but I don’t believe many folks get out of bed in the morning and say, “Hey I’m gonna be real mean today.” Nor do I really think they...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Retail Customer Service Tips, Sales Training, Telephone Skills, Telephone Technique, Workplace Communication
By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...
