RESILIENCY VIDEO – WHAT WE NEED – NOW MORE THAN EVER
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Founder, Chairman, Customer Service Keynote Speaker, Telephone Doctor Customer Service Training
Resiliency: NOW MORE THAN EVER Short, sweet & to the point…..
No matter how customer service is delivered – face-to-face, online or over the phone, resiliency is a critically important service mentality. Resiliency is defined as having the ability to bounce back from adversity. From negativity.
We’ve heard the adage, “You can’t control what happens to you in life, but you can control how you react.”
This is especially true for businesses. At any time. Client-facing team members regularly must serve as the lightning rod for customers who need to vent their frustration. Being aware of the importance that resiliency plays is the first step to changing behavior.
Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at firstname.lastname@example.org
; through the website at www.nancyfriedman.com
, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.