By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker


Fortunately, our training platform is used all over the world and 100% safe and in compliance with all social distancing practices. Many of our clients are maximizing this work-from-home time period with an increase in soft-skills training assignments. The skills a remote team can build during this temporary slow period will benefit organizations when business conditions come roaring back to normal in the coming weeks. You don’t stop brushing your teeth after a good report from the dentist. Don’t stop refreshing or learning customer service tips during hard times. 

It’s frustrating when everyone is talking about ‘being nice’, ‘being kind,’ etc. Why does the S…t have to hit the fan to make that come through?

Why aren’t we nice when the going is good? It should be a 24/7/365 practice.

After you go to the dentist – do you stop brushing your teeth? Probably not. You continue to brush. So let’s continue the customer service we’re known for. Pick it up. Bring it to a “10” 24/7.

Be safe. Keep your sense of humor and wash your hands. We will be back to ‘normal.’

All the best,

Nancy Friedman, Founder /Chairman, Telephone Doctor Customer Service


* Webinars

* Onsite programs. (They will come back. )

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.