By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker


Fortunately, our training platform is used all over the world and 100% safe and in compliance with all social distancing practices. Many of our clients are maximizing this work-from-home time period with an increase in soft-skills training assignments. The skills a remote team can build during this temporary slow period will benefit organizations when business conditions come roaring back to normal in the coming weeks. You don’t stop brushing your teeth after a good report from the dentist. Don’t stop refreshing or learning customer service tips during hard times. 

It’s frustrating when everyone is talking about ‘being nice’, ‘being kind,’ etc. Why does the S…t have to hit the fan to make that come through?

Why aren’t we nice when the going is good? It should be a 24/7/365 practice.

After you go to the dentist – do you stop brushing your teeth? Probably not. You continue to brush. So let’s continue the customer service we’re known for. Pick it up. Bring it to a “10” 24/7.

Be safe. Keep your sense of humor and wash your hands. We will be back to ‘normal.’

All the best,

Nancy Friedman, Founder /Chairman, Telephone Doctor Customer Service


* Webinars

* Onsite programs. (They will come back. )

Nancy Friedman

Nancy Friedman

While temporarily halting her ‘travel’ onsite programs, Nancy has been thriving and having fun with her popular ZOOM programs at meetings and conferences through the past year. Like they say, “Ya can’t hold a good gal down.” Nancy’s ZOOM programs are interactive, fun and downright laugh out loud. If you need a COVID RX shot and want your folks to laugh and learn, book a 30 minute or 1 hour session with Nancy. Audiences have applauded her GOLDEN NUGGETS program on Zoom with high accolades. Sure, she hopes to be back on the road with her clients soon. But until then, these sessions haven’t let anyone down. Corporate or franchise, large or small groups, let Nancy know if you’re interested. CALL 314-291-1012 (she’s central time, St Louis, MO) or email her directly