By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker


Fortunately, our training platform is used all over the world and 100% safe and in compliance with all social distancing practices. Many of our clients are maximizing this work-from-home time period with an increase in soft-skills training assignments. The skills a remote team can build during this temporary slow period will benefit organizations when business conditions come roaring back to normal in the coming weeks. You don’t stop brushing your teeth after a good report from the dentist. Don’t stop refreshing or learning customer service tips during hard times. 

It’s frustrating when everyone is talking about ‘being nice’, ‘being kind,’ etc. Why does the S…t have to hit the fan to make that come through?

Why aren’t we nice when the going is good? It should be a 24/7/365 practice.

After you go to the dentist – do you stop brushing your teeth? Probably not. You continue to brush. So let’s continue the customer service we’re known for. Pick it up. Bring it to a “10” 24/7.

Be safe. Keep your sense of humor and wash your hands. We will be back to ‘normal.’

All the best,

Nancy Friedman, Founder /Chairman, Telephone Doctor Customer Service


* Webinars

* Onsite programs. (They will come back. )

Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers.