by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Client Services Training, Coaching Skills, Communication Skills, Communication Skills Training, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Speaker, Sales, Customer Service, Communications; President Telephone Doctor Customer Service.We run a pretty good sales team at Telephone Doctor. Several team members have been with us over 15 – 20 years. One even longer. Some have left after...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Client Relationship, Client Services Training, Coaching Skills, Coaching Skills - Service Training, Communication Skills, Communication Skills Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Motivation & Attitude Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Telephone Service Training, Telephone Skills Free Tips, Workplace Communication
By Nancy Friedman, the Telephone Doctor Do you ever wonder how and why some folks are successful, natural born leaders and some aren’t? How some folks learn to deal with the ups and downs of life and find a way to make things better while others are so down and find...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Communication Skills, Communication Skills Training, Conflict Resolution, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Education Service Training, Email Communications, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Personnel Training, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication
By Nancy Friedman, Speaker, President Telephone Doctor Customer ServiceThere is a huge difference between a problem and an inconvenience. You know it, I know it and your customers know it.Listen to what HAPPENED TO ME the other day. We ordered a new copy machine at...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Coaching Skills - Service Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Education Service Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Live Support Customer Service, New Employee Orientation, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication
By Nancy Friedman, The Telephone Doctor My mother lived with me in her last years. We enjoyed her sense of humor. Here’s part of what made me realize how useless the phrase, “Hi, how are you?” really is. The house phone rang. Esther answered. The man says, “Hi, Mrs....
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training Programs, Cell Phone Etiquette, Client Relationship, Client Services Training, Coaching Skills, Coaching Skills - Service Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Education Service Training, Email Communications, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Live Support Customer Service, Management Development, New Employee Orientation, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Voice Mail Techniques, Workplace Communication, Workshops on Customer Service
By Nancy Friedman, The Telephone Doctor There are really more, we know that. But what we have found after a survey from our clients is these five killer words always seem to rise to the top. They are conversation diverters. Just as ALWAYS and NEVER are conversation...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Coaching Skills, Coaching Skills - Service Training, Communication Skills, Communication Skills Training, Conflict Resolution, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Roundtable, Customer Service Tips, Customer Service Training, Customer Service Training DVDs, Delivering Feedback, Difficult Customer Training, Education Service Training, Employee Satisfaction, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Live Support Customer Service, Management Development, Motivation & Attitude Training, New Employee Orientation, Outbound Telesales, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Team Building, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, What To Say When Training, Workplace Communication, Workshops on Customer Service
By Nancy Friedman, Telephone Doctor® Voice mail (business or cell) remains a large frustration in this busy business world. And it’s not just voice mail. The automated attendant is also on the list. In an effort to help reduce voice mail frustration, here are the five...
