POST COVID-19  CUSTOMER SERVICE TIPS

POST COVID-19 CUSTOMER SERVICE TIPS

How do we “do” customer service in this ‘new normal’ and virtually? It’s the same, but a bit more of it. Customers expect great service 24/7/365. Always have. On the phone or in person. Let’s not let COVID be that excuse. Yes, many...
Email Frustrations

Email Frustrations

By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training Our surveys are taken at my speaking engagements. I ask the audience what businesses and/or customers want to know. A while back we asked an audience of 350+ what bugged...
T-L-C for Emails

T-L-C for Emails

Listen up. We did an audience survey at one of my recent speaking engagements. I wanted to know what really bugged folks about emails they received. Without hesitation, the top 3 were: * Poor spelling and grammar – Your, you’re; there, their, they’re; here, hear; to,...
5 Email Errors You May Be Making & Don’t Know It

5 Email Errors You May Be Making & Don’t Know It

By: Nancy Friedman, Customer Service Speaker, President Telephone Doctor Customer Service Training. We can all get ‘nailed’ in a bad email. As they say, “It can happen to anyone.” But there are ways to alleviate that issue. Here are 5 areas to improve on and help get...
Email Frustrations You May Be Making

Email Frustrations You May Be Making

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training We now know email has surpassed voice mail in communications. Not answering emails is, of course, a big frustration. However, we’ve found a bunch of the...
Do you return all your emails & phone calls?

Do you return all your emails & phone calls?

By Nancy Friedman, Keynote Speaker, President, Telephone Doctor Customer Service Training   A while back, folks used to ask me, “Nancy what do you think of people who don’t return their phone calls?” My answer was simple – “NOT VERY MUCH!” Not return a phone...