by Nancy Friedman | Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Coaching Skills, Coaching Skills - Service Training, Communication Expert, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Conflict Resolution, Customer Experience, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training
BY Nancy Friedman Founder, Chairman Telephone Doctor Customer Service Training Ok, here we go. As you might imagine, I have received dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
by Nancy Friedman | Basic Communication Skills, Behavioral-based Interviewing, Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Etiquette
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming inboxes across the globe and the average businessperson now gets over 100 emails a day....
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Coaching Skills, Coaching Skills - Service Training, Communication Expert, Communication Skills, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Expert, Customer Service Training
Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills - Service Training, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Conflict Resolution, Customer Service, Customer Service Expert, Customer Service Training
By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Customer Experience, Customer Service Challenges, Customer Service Communication, Keynote Speaker
IMPORTANT: None are bad. Each has many benefits to a company. Fact: Often the reason there is trouble with customers is one of these personalities was placed in the wrong position. Let’s go over the good, the bad and the ugly. Again, please remember, none of...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Founder/Chairman, Telephone Doctor Customer Service Training Certainly most, if not all, companies around the country have great TEAM PLAYERS. And we know who they are. Most folks never think, or even realize, they may not be a team player....
by Nancy Friedman | Basic Communication Skills, Behavioral-based Interviewing, Business Communication, Coaching Skills, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips
Hi all – This video will explain more than I EVER could in a phone call. And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our...
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Expert, Keynote Speaker, Personnel Training
A common question I’ve been getting a lot these days is… Nancy, “how can we increase our Customer Service during these times? What should we be doing?” My answer is simple… If you were doing good customer service before COVID-19 – – continue!...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Tips, Improve Customer Service
I’m JUST saying… The word “JUST” gets misused often. Or not well used, is a better analogy, I believe. The following uses of the word “JUST” are semi useless: I JUST wanted to see if you received my email … OR I’m JUST following up to see if you are interested … OR...
by Nancy Friedman | Business Communication, Client Services Training, Coaching Skills, Communication Skills, Complimentary Customer Service Tips, Customer Service Communication, Customer Service Tips, Customer Service Training, Improve Customer Service, Personnel Training, Phone Skills Training, Sales Training, Telephone Technique, Telephone Training, Workplace Communication
WAIT – WAIT – WAIT … ALL BUSINESSES!!! Here are 5 steps to help every retailer ‘up’ their game on customer service and help their harried, hassled customers as well as their worn-down, tired help during tough and all the times. Actually, ALL BUSINESSES....
