5 Points to  Answering Your Phone the Most Effective Way

5 Points to Answering Your Phone the Most Effective Way

By Nancy Friedman, Customer Service Expert; Founder & Chairman, Telephone Doctor Customer Service Training Every day we’re all reminded of how phones are answered. Such a simple thing. And yet, it’s not often given its due respect. I know because of the mystery...
Golden Nuggets of Customer Service – via the KAIZEN Method

Golden Nuggets of Customer Service – via the KAIZEN Method

Hi Friends, Take a peek at the video below. It’s me, Nancy, ‘in action’, on stage at a recent presentation. I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them. It’s a very engaging,...
Random Scattered Thoughts

Random Scattered Thoughts

By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training Seems as though most people have them. Stuff that goes through our minds; may mean a lot; may mean nothing. I wrote a few of mine down. Would enjoy...
How to “Be Kind”

How to “Be Kind”

By Nancy Friedman Founder, Chairman, Telephone Doctor Customer Service Training. Keynote Customer Service Speaker I’m not Pollyanna, but I don’t believe many folks get out of bed in the morning and say, “Hey I’m gonna be real mean today.” Nor do I really think they...
How can stated deadlines help?

How can stated deadlines help?

By Nancy Friedman, founder, chairman, Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker The other day a friend of mine complained that the ‘stuff’ he asks for around the office is rarely given to him in a timely manner. He asks for reports,...
Is Your Team Sabotaging Your Business?

Is Your Team Sabotaging Your Business?

Do you know the innocent words and phrases, commonly used, not normally noticed, yet can do great harm to your business? These are only three of the many phrases that can, and will, sabotage your business. And there are definite positive alternatives. Said innocently,...
Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

Even SANTA CLAUS is Making a List and “Checking it Twice”…He’s a Double Checker! #Youshouldbetoo

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...

Are You the One Who Bleeds When a Call is Mishandled?

By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training   Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...
How Much Business Are You Losing Due to Poor Customer Service?

How Much Business Are You Losing Due to Poor Customer Service?

By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training   THE ANSWER: Untold Millions.    We might never know the “exact” amount of money that is lost every day by companies in all...