A common question I’ve been getting a lot these days is… Nancy, “how can we increase our Customer Service during these times? What should we be doing?”

My answer is simple… If you were doing good customer service before COVID-19 – – continue! Don’t Stop!

It boggles my mind why companies believe Customer Service needs to change because of something bad. Simply increase the dose of customer service and add some training.

To those of you who are interested in delivering ongoing GREAT CUSTOMER SERVICE during these times.. and beyond.. come CELEBRATE CUSTOMER SERVICE week with us. All throughout the year.

We believe customer service week is every week. Being nice, kind, considerate, caring and listening isn’t a DAY or a WEEK.. it’s all the time.

We’ll bring you up to speed and then some.

VIRTUAL FUN And the PRIZES / TIPS / IDEAS / SKILLS & TECHNIQUES are real!

YOU’LL BE ABLE TO USE THEM IMMEDIATELY AND FOREVER.

BONUS TIP: The answer to a hard conversation, you’d like to see end is: “Well, maybe you’re right”. Works every time. You’ve given nothing up and you made both parties feel good!!

Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. www.nancyfriedman.com