A common question I’ve been getting a lot these days is… Nancy, “how can we increase our Customer Service during these times? What should we be doing?”

My answer is simple… If you were doing good customer service before COVID-19 – – continue! Don’t Stop!

It boggles my mind why companies believe Customer Service needs to change because of something bad. Simply increase the dose of customer service and add some training.

To those of you who are interested in delivering ongoing GREAT CUSTOMER SERVICE during these times.. and beyond.. come CELEBRATE CUSTOMER SERVICE week with us. All throughout the year.

We believe customer service week is every week. Being nice, kind, considerate, caring and listening isn’t a DAY or a WEEK.. it’s all the time.

We’ll bring you up to speed and then some.

VIRTUAL FUN And the PRIZES / TIPS / IDEAS / SKILLS & TECHNIQUES are real!

YOU’LL BE ABLE TO USE THEM IMMEDIATELY AND FOREVER.

BONUS TIP: The answer to a hard conversation, you’d like to see end is: “Well, maybe you’re right”. Works every time. You’ve given nothing up and you made both parties feel good!!

Nancy Friedman

Nancy Friedman

While temporarily halting her ‘travel’ onsite programs, Nancy has been thriving and having fun with her popular ZOOM programs at meetings and conferences through the past year. Like they say, “Ya can’t hold a good gal down.” Nancy’s ZOOM programs are interactive, fun and downright laugh out loud. If you need a COVID RX shot and want your folks to laugh and learn, book a 30 minute or 1 hour session with Nancy. Audiences have applauded her GOLDEN NUGGETS program on Zoom with high accolades. Sure, she hopes to be back on the road with her clients soon. But until then, these sessions haven’t let anyone down. Corporate or franchise, large or small groups, let Nancy know if you’re interested. CALL 314-291-1012 (she’s central time, St Louis, MO) or email her directly nancyf@telephonedoctor.com.