Customer Service for COVID-19

by | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Expert, Keynote Speaker, Personnel Training

A common question I’ve been getting a lot these days is… Nancy, “how can we increase our Customer Service during these times? What should we be doing?”

My answer is simple… If you were doing good customer service before COVID-19 – – continue! Don’t Stop!

It boggles my mind why companies believe Customer Service needs to change because of something bad. Simply increase the dose of customer service and add some training.

To those of you who are interested in delivering ongoing GREAT CUSTOMER SERVICE during these times.. and beyond.. come CELEBRATE CUSTOMER SERVICE week with us. All throughout the year.

We believe customer service week is every week. Being nice, kind, considerate, caring and listening isn’t a DAY or a WEEK.. it’s all the time.

We’ll bring you up to speed and then some.

VIRTUAL FUN And the PRIZES / TIPS / IDEAS / SKILLS & TECHNIQUES are real!

YOU’LL BE ABLE TO USE THEM IMMEDIATELY AND FOREVER.

BONUS TIP: The answer to a hard conversation, you’d like to see end is: “Well, maybe you’re right”. Works every time. You’ve given nothing up and you made both parties feel good!!

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.