by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Call Center Training Programs, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Education Service Training, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Personnel Training, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
by Nancy Friedman, the Telephone DoctorDo you know what the number one skill in sales and service is?I gave you a hint in the title. Right – listening skills.Do we really LISTEN? Most of us ‘hear,’ but do we really listen to what people are saying? Are there any...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Client Services Training, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Live Support Customer Service, Phone Skills Training, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training, Selling Skills, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, The Telephone Doctor Take the Test and Find OutRead the scenarios below and ask yourself…which type am I?# 1. The customer says (either on the phone or in person): “Tell you what, I’ve decided not to take the Blue Widget.”Answer from a PASSIVE...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Communication Skills, Communication Skills Training, Conflict Resolution, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Education Service Training, Email Communications, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Personnel Training, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication
By Nancy Friedman, Speaker, President Telephone Doctor Customer ServiceThere is a huge difference between a problem and an inconvenience. You know it, I know it and your customers know it.Listen to what HAPPENED TO ME the other day. We ordered a new copy machine at...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, The Telephone DoctorIn interviewing our customers, I found that there were several things they value. Things they want before the product or the service. They boiled down to three basic wants comprising of what we now call the R-T-C factor:...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Management Development, Motivation & Attitude Training, New Employee Orientation, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication
By Nancy Friedman, Keynote Speaker, Author, President, Telephone Doctor Customer ServiceThis is not MY list. These “sins” are from my audiences who share their views when I speak at conferences across the country. We survey the groups to find out what bothers...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, CRM Service Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, President / Keynote Customer Service Speaker / Telephone Doctor Customer Service Training For years I have been working with companies to upgrade, tweak and help with scripts their sales and/or customer service reps.Fast forward. Now we’re...
