by Nancy Friedman | Basic Communication Skills, Behavioral-based Interviewing, Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Etiquette
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming inboxes across the globe and the average businessperson now gets over 100 emails a day....
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Coaching Skills, Coaching Skills - Service Training, Communication Expert, Communication Skills, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Expert, Customer Service Training
Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...
by Nancy Friedman | Basic Communication Skills, Behavioral-based Interviewing, Business Communication, Coaching Skills, Communication Expert, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips
Hi all – This video will explain more than I EVER could in a phone call. And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our...
by Nancy Friedman | Business Communication, Client Services Training, Coaching Skills, Communication Skills, Complimentary Customer Service Tips, Customer Service Communication, Customer Service Tips, Customer Service Training, Improve Customer Service, Personnel Training, Phone Skills Training, Sales Training, Telephone Technique, Telephone Training, Workplace Communication
WAIT – WAIT – WAIT … ALL BUSINESSES!!! Here are 5 steps to help every retailer ‘up’ their game on customer service and help their harried, hassled customers as well as their worn-down, tired help during tough and all the times. Actually, ALL BUSINESSES....
by Nancy Friedman | Call Center Training, Call Center Training Programs, Coaching Skills, Coaching Skills - Service Training, Communication Expert, Communication Skills, Customer Service, Customer Service Communication, working remotely
Dear Friends… My guess is we’ve all ‘worked’ remotely at some time. Just not all the time. Hey, some of us work while on vacation. (That’s REAL REMOTE.) Which brings me to the point of this short blog and fun video. We’ve been getting emails on:...
by Nancy Friedman | Appraisals & Interviews, Basic Communication Skills, Basic Workplace Communication, Behavioral-based Interviewing, Business Communication, Call Center Training, Coaching Skills, Coaching Skills - Service Training, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Roundtable, Customer Service Tips, Customer Service Training, Customer Service Training DVDs
COMING SOONCustomer Service WeekBy Nancy Friedman, Keynote speaker, Customer Service, Communication Expert. President Telephone Doctor; Customer Service Customer Service Week is October 5 thru 9, 2015. Yet with what’s going on around the world, don’t you agree we all...
