Customer Service Week

By Nancy Friedman, Keynote speaker, Customer Service, Communication Expert. President Telephone Doctor; Customer Service 

Customer Service Week 2015Customer Service Week is October 5 thru 9, 2015

Yet with what’s going on around the world, don’t you agree we all should be celebrating customer service week all year round, not just one week. At least that’s our mentality at Telephone Doctor.

But for the time being, let’s at least make it one week.

So what will you be doing Customer Service Week for your team members? For your customers? Think about it now if you haven’t; it’ll be here shortly.

The day-to-day treatment of how we treat each other, as well as customers, can make or break a business relationship. And since we don’t get a whole lot of time to create that bond of friendship, we need to be aware of the little things that can permanently damage that relationship we try so hard to make.

A few ideas:

  • Make that week – negative free. No negative words, thoughts or deeds to anyone
  • Make smiling a condition of employment for that week. Frowners sit in a corner.
  • A phony smile is better than a real frown. (Telephone Doctor motto)
  • Say something nice to every person you speak with that week.
  • Fill the office with balloons, candy and great team pictures.

The list is endless. What can you add? What are you doing? Let me know and I’ll share next month.

Thanks so much. 

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.