by Nancy Friedman | Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
Franchise Today Review: Improving Customer Service November 25, 2014 Customer service expert Nancy Friedman was the guest on the November 19, 2014 edition of the podcast. Nancy aka the Telephone Doctor has been featured on The Oprah Show, The Today Show, CBS This...
by Nancy Friedman | Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, The Telephone Doctor I love to read short blogs sometimes and I love to write them too. Blogs don’t always need to be long. This is one of those short ones. It’s about strangers and customers. We know we have paid customers. We know we have...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Coaching Skills - Service Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Education Service Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Live Support Customer Service, New Employee Orientation, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training, Workplace Communication
By Nancy Friedman, The Telephone Doctor My mother lived with me in her last years. We enjoyed her sense of humor. Here’s part of what made me realize how useless the phrase, “Hi, how are you?” really is. The house phone rang. Esther answered. The man says, “Hi, Mrs....
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Personnel Training, Phone Skills Training, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training
By: Nancy Friedman, President, Telephone Doctor Customer Service We have all said them. We have all heard them. They aren’t dirty. They’re not 4 letter words. They’re not bad. They are comments that can and do cost your company time and money each time they are...
by Nancy Friedman | Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
There is an infectious condition that may run rampant through your office. It has been brought to our attention that many of you already have this condition, and that everyone is, at least, a carrier. Little is known about the history of the condition, but there is...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Education Service Training, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, New Employee Orientation, Personnel Training, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Skills for New Managers, Team Building, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, President Telephone Doctor, Customer Service Expert & Engagement Specialist There are many, many words and phrases that can and will sabotage your business. And, chances are, your staff is saying some of these now without your even...
