by Nancy Friedman | Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Experience, Customer Interactions Training, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Communications, Improve Customer Service, Keynote Speaker
Cardinal Rule #1 – People Before Paperwork When someone walks into your place of business, or calls you while you’re working on something, drop everything for that person. Remember, paper can wait, people should not. Cardinal Rule #2 – Rushing Threatens...
by Nancy Friedman | Call Center Training, Cell Phone Etiquette, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Communication Skills Training, Customer Experience, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Employee Satisfaction, Free Customer Service Tips, Internal Customers
Growing up in our small family there were certain words and phrases that were not allowed. We simply were never allowed to say them. Ever. And I brought them along to my family, to my kids. They’re not used in our family. Yet I hear them said by others – strangers and...
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Services Training, Communication Expert, Complimentary Customer Service Articles, Customer Experience, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Tips, Customer Service Training, Email Communications, Improve Customer Service
How do we “do” customer service in this ‘new normal’ and virtually? It’s the same, but a bit more of it. Customers expect great service 24/7/365. Always have. On the phone or in person. Let’s not let COVID be that excuse. Yes, many...
by Nancy Friedman | Behavioral-based Interviewing, Business Communication, Call Center Training, Call Center Training Programs, Client Relationship, Coaching Skills, Coaching Skills - Service Training, Communication Expert, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Conflict Resolution, Customer Experience, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training
BY Nancy Friedman Founder, Chairman Telephone Doctor Customer Service Training Ok, here we go. As you might imagine, I have received dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
by Nancy Friedman | Basic Communication Skills, Behavioral-based Interviewing, Business Communication, Call Center Training, Client Relationship, Client Services Training, Coaching Skills, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Etiquette
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming inboxes across the globe and the average businessperson now gets over 100 emails a day....
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Coaching Skills, Coaching Skills - Service Training, Communication Expert, Communication Skills, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Expert, Customer Service Training
Seniors Have A Life Too By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise. It’s as though the medical profession had deemed a...
