by Nancy Friedman | Coaching Skills - Service Training, Communication Expert, Communication Skills, Customer Service, Customer Service Challenges, Customer Service Communication
Hi Friends, Take a peek at the video below. It’s me, Nancy, ‘in action’, on stage at a recent presentation. I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them. It’s a very engaging,...
by Nancy Friedman | Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service Communication, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training Seems as though most people have them. Stuff that goes through our minds; may mean a lot; may mean nothing. I wrote a few of mine down. Would enjoy...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Team Building, Workplace Communication
By Nancy Friedman Founder, Chairman, Telephone Doctor Customer Service Training. Keynote Customer Service Speaker I’m not Pollyanna, but I don’t believe many folks get out of bed in the morning and say, “Hey I’m gonna be real mean today.” Nor do I really think they...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Service, Customer Service Communication
By Nancy Friedman, founder, chairman, Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker The other day a friend of mine complained that the ‘stuff’ he asks for around the office is rarely given to him in a timely manner. He asks for reports,...
by Nancy Friedman | Uncategorized
Do you know the innocent words and phrases, commonly used, not normally noticed, yet can do great harm to your business? These are only three of the many phrases that can, and will, sabotage your business. And there are definite positive alternatives. Said innocently,...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Etiquette
by Nancy Friedman, The Telephone Doctor, Customer Service Training, Keynote Customer Service Speaker – Handling all 6 Touch Points of Communication Perhaps 21,000+ voice mails are an exaggeration, but thinking you all ‘get the point.’ And yet most surveys,...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Telephone Skills
By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training One of my favorites: “Be a Double Checker” When something isn’t available for a customer, or not ready, or you don’t have it, or...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Retail Customer Service Tips, Sales Training, Telephone Skills, Telephone Technique, Workplace Communication
By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training Companies spend millions of dollars in advertising trying to get their phone to ring and when it does, potential sales...
by Nancy Friedman | Basic Communication Skills, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Customer Service Speaker, Founder, Chairman, Telephone Doctor Customer Service Training THE ANSWER: Untold Millions. We might never know the “exact” amount of money that is lost every day by companies in all...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Customer Service Expert; Founder, Telephone Doctor Customer Service Training The holidays are fast approaching and with it comes hiring additional seasonal workers to meet demand, help shoppers, and increase sales. Starting on Black...
