Hi Friends,

Take a peek at the video below. It’s me, Nancy, ‘in action’, on stage at a recent presentation. I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them. It’s a very engaging, motivating session.

Some of you are familiar with the Japanese method of training called Kaizen.

It means continuous improvement: Kaizen (or ‘continuous improvement’) is an approach of constantly introducing small incremental changes in a business in order to improve quality and/or efficiency. This approach assumes that employees are the best people to identify room for improvement since they see the processes in action all the time.

And that’s what our onsite programs are mostly about. The Golden Nuggets of Sales, Customer Service and Communication Skills for continuous improvement.

In this short 15-minute video you get quite a few Golden Nuggets of customer service, sales and communications skills. Imagine what a full hour or 90-minute session delivers mixed in with some audience participation.

Enjoy with our compliments and the hope if you’re in need of a training program for your meeting, annual conference or simply a ‘brush up’ or refresher course, you’ll let us know. Laughter is my drug of choice and we guarantee a fun time.


Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. www.nancyfriedman.com