Hi Friends,

Take a peek at the video below. It’s me, Nancy, ‘in action’, on stage at a recent presentation. I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them. It’s a very engaging, motivating session.

Some of you are familiar with the Japanese method of training called Kaizen.

It means continuous improvement: Kaizen (or ‘continuous improvement’) is an approach of constantly introducing small incremental changes in a business in order to improve quality and/or efficiency. This approach assumes that employees are the best people to identify room for improvement since they see the processes in action all the time.

And that’s what our onsite programs are mostly about. The Golden Nuggets of Sales, Customer Service and Communication Skills for continuous improvement.

In this short 15-minute video you get quite a few Golden Nuggets of customer service, sales and communications skills. Imagine what a full hour or 90-minute session delivers mixed in with some audience participation.

Enjoy with our compliments and the hope if you’re in need of a training program for your meeting, annual conference or simply a ‘brush up’ or refresher course, you’ll let us know. Laughter is my drug of choice and we guarantee a fun time.


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.