By Nancy Friedman Founder, Chairman, Telephone Doctor Customer Service Training. Keynote Customer Service Speaker

I’m not Pollyanna, but I don’t believe many folks get out of bed in the morning and say, “Hey I’m gonna be real mean today.”

Nor do I really think they say, “Hey, I’m gonna be really nice today and be extra kind to folks.”

The REALITY? We get up, get dressed, drive to the office, go to work, have lunch, go back to work then drive home.

Some of us go to exercise, some to shop or whatever after work.

Some folks go out of their way to BE KIND and some don’t.

I made a short, easy list of ZERO/LOW COST ways it can be to show you how to BE KIND during the day to folks you know and folks you may not.

Please add to the list, there are lots more ways to BE KIND. 

· Smile – While you talk and while you walk. Makes a huge difference. The hard part is remembering to SMILE while you’re just walking around. Keep a slight grin on your face. It speaks volumes. Heck, it’s a good way to just LOOK KIND.

· Driving around? And someone wants “in” ahead of you? Let them in. That’s really kind. Smile and nod. Maybe it’ll start something new. 

· And yes, your mother was right. Please, thank you and you’re welcome are great words. Not used enough if you ask me. (Keeping in mind “no problem” is a big problem.)

· Pick up a bar of candy next time you’re shopping and bring it to someone in your office. JUST BECAUSE is always a good reason. A small bag of M&M’s goes a long way.

· Know someone who stayed home or isn’t feeling well? Check on them. Email, phone or text. Studies show being kind with a simple note or easy communication with no ulterior motive helps most people. (Wasn’t that NICE of him?)

· Say something nice. “You look super” can go a long way to someone who may not be feeling great. 

Doing things for others does not need to be expensive or difficult. We only need to remember to do it.

TO BE KIND is easy if we think about. Don’t wait until it’s too late to do something kind.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.