Do you know the innocent words and phrases, commonly used, not normally noticed, yet can do great harm to your business?

These are only three of the many phrases that can, and will, sabotage your business. And there are definite positive alternatives.

Said innocently, but packing a huge negative image, it might be wise to have your team not use them.

Watch this one minute video to help your business.

More where those came from. Stay tuned.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.