Do you know the innocent words and phrases, commonly used, not normally noticed, yet can do great harm to your business?

These are only three of the many phrases that can, and will, sabotage your business. And there are definite positive alternatives.

Said innocently, but packing a huge negative image, it might be wise to have your team not use them.

Watch this one minute video to help your business.

More where those came from. Stay tuned.

Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers.