By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training

One of my favorites: “Be a Double Checker”

When something isn’t available for a customer, or not ready, or you don’t have it, or whatever it is, the words, “Let me double check that for you” will save the day. Every time!

Rather than blurting out a negative (We’re out of widgets), start with a positive. “Let me double check that for you” is far more effective and helps everyone.

Sometimes we need to double check ourselves. Either way, it’s a good habit to get into.

This 1:30 video blog on Double Checking says it best.

Watch it, enjoy and please share.

 

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Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. www.nancyfriedman.com

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