By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training

One of my favorites: “Be a Double Checker”

When something isn’t available for a customer, or not ready, or you don’t have it, or whatever it is, the words, “Let me double check that for you” will save the day. Every time!

Rather than blurting out a negative (We’re out of widgets), start with a positive. “Let me double check that for you” is far more effective and helps everyone.

Sometimes we need to double check ourselves. Either way, it’s a good habit to get into.

This 1:30 video blog on Double Checking says it best.

Watch it, enjoy and please share.


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.