By Nancy Friedman, The Telephone Doctor; Customer Service Expert, Speaker, Founder and Chairman, Telephone Doctor Customer Service Training
One of my favorites: “Be a Double Checker”
When something isn’t available for a customer, or not ready, or you don’t have it, or whatever it is, the words, “Let me double check that for you” will save the day. Every time!
Rather than blurting out a negative (We’re out of widgets), start with a positive. “Let me double check that for you” is far more effective and helps everyone.
Sometimes we need to double check ourselves. Either way, it’s a good habit to get into.
This 1:30 video blog on Double Checking says it best.
Watch it, enjoy and please share.