6 Cardinal Rules of Customer Service

By Nancy Friedman Telephone Doctor  There are a lot of ‘rules’ in customer service, but few more important than the six we’ve listed here. Each makes a valid statement and will increase the satisfaction of your clients.  Cardinal Rule #1 – Personal...

9 Ways to Gain the Competitive Edge

PDF Version By Nancy Friedman, The Telephone Doctor Tight economy! Reduced staff! Demanding customers! “These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever because customer loyalty is generally considered the primary...

We Are Customers To Each Other

By Nancy Friedman, the Telephone Doctor  Everyone’s busy, stressed out and short of time.   Are we forgetting some people?   We usually remember to thank our customers. And we probably don’t have any trouble thanking family. However, there is a group of folks that are...

Top 5 Kick Starters to the Great Experience

PDF Version By Nancy Friedman, the Telephone Doctor  (Win an iPad!)  How do you make sure every customer’s visit turns into the Almighty Customer Experience, the kind that creates a great lasting impression? You start things off right! Here are the top 5 ways to set...

Five Ways to Sabotage Your Business

by Nancy Friedman, the Telephone Doctor There are many, many ways to sabotage your business. And, chances are, your staff is doing some of these now on the phone and in person. And worse yet, you’ve probably even heard some of this yourself (ouch!). That’s...

Cell Phone Frustrations

by Nancy Friedman, The Telephone Doctor Cell phone frustrations remain high even with the enormous use of them around the world. In a recent Telephone Doctor survey, we received the following cell phone ‘frustrations’ from all over the country. Is yours on...